Tuesday, November 11 @ 10:00 AM – 10:45 AM
W303AB
Many people become dive professionals because of their passion for the water, but struggle to make a living in the dive industry. This interactive workshop applies best practices for developing leadership presence and influence for the benefit of dive and marine conservation professionals. Through discussions of research and best practices, dive leaders and business owners will gain insights to support long-term development for themselves and others.
Tuesday, November 11 @ 3:00 PM – 3:45 PM
W300
Mentoring is an ancient talent strategy, but formal programs have fallen out of practice in recent years. Many business owners share the challenge of attracting and retaining staff. Build a culture of learning and professional development through formal mentoring relationships. Drawing from organizational research and best practices, this interactive workshop will review the 7 Steps of Mentoring as a talent development strategy for the future of your dive business. Walk out of this session with a plan to enrich professional development for your staff, foster a learning culture within your business, and invest in future leaders for your business.
Wed, November 12 @ 4:30 PM - 5:30 PM
W205A
Dive businesses that use upselling and cross-selling techniques can increase value for the customer and maximize their own profit. In this seminar, attendees will learn the differences between these techniques, how to use upselling and cross-selling effectively, discuss mapping your customer journey and consider strategies for improving customer lifetime value.
NAUI Worldwide
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Join our learning community in shaping future leaders of the dive industry and beyond.